Terms and Conditions
How To Contact Us
For all queries and enquiries, please contact our customer services on:
Postal Address:
Classic Team Lotus Ltd, Potash Lane, Hethel, Norfolk. NR14 8EY. England.
International Telephone +44 (0)1953 601 621
Product and Company information
For more information on our products and general enquiries we can be called on +44 (0)1953 601 621
We are here to take your call from 08.00 to 17.00, Monday to Thursday and 8:00 to 13:00 on a Friday.
Complaints
Complaints will be handled in a fair and confidential manner. If, for any reason, you have a complaint, please contact us by phone or e-mail. Our telephone lines are open at all times during office hours.
Our Guarantee
Here at Classic Team Lotus we consider our customers to be extremely important to us and we are greatly dedicated to customer service and satisfaction. We promise to always take problems seriously and endeavour to correct them as soon as possible. If you do have any problems, suggestions or comments regarding our products or services please do not hesitate to contact us.
Order Processing
If your item is not in stock, we will offer you the opportunity to cancel your order or wait the short period of time until we can receive the out of stock item into our stock. We will keep you notified of any such activity. Our customer service department will contact you with an estimated delivery date.
Delivery Charges
All deliveries under 2kg will be sent via Royal Mail and are calculated by weight, orders with a value of over £30 will be sent by recorded delivery and will require a signature upon delivery. Orders over 2kg (except UK orders) will be delivered via a courier service and will require a signature upon delivery. Delivery charges are at current UK European and Worldwide prices. Please contact us for more information. All orders will be despatched ASAP.
Returns & Refunds
It is the policy of Classic Team Lotus to ensure that all products supplied to our customers arrive in perfect condition. Should the product, on arrival, not match your requirements, and is returned to us within 14 days, Classic Team Lotus will refund you in full less any postage charges. If your product is damaged, please inform us within 7 days of delivery. If you are returning an item, Classic Team Lotus must be informed in writing, e-mail, letter or fax, detailing your order reference number and reason for return. For faulty items Classic Team Lotus will refund the postage.
For non-faulty/unwanted items return postage will be the responsibility of the customer. For larger items, Classic Team Lotus can arrange collection through its couriers. This does not affect your statutory rights as a consumer.
Receipts & VAT
All goods will be provided with a receipt, both e-mail and to the specified address. Any mistakes in bills, receipts or payments will be rectified as soon as possible. Please contact us if you suspect your receipt to be incorrect
All prices displayed in the various shopping sections are shown as excluding and including VAT.
Upon ordering you will be asked to select a delivery country. It will then confirm if the delivery country is exempt from VAT.
For European Union countries VAT will be charged at 20% at the checkout.
The VAT is separated and shown at the bottom of the receipt.
Payments
All payments are taken through Paypal. If you do not have an account you can still select to pay with a credit card through Paypal.
If you wish to order over the phone, we have a credit card machine within the premises. Your details are taken over the phone and input directly into the machine. We never keep credit card details on file.
